Common Questions:
- I completed my application, now what?
- You will need to upload the correct documentation and then check back on the status of your application.
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- What if I cannot print the confirmation page?
- Just write down the reference number you received and use it to refer to your application.
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- Can I make a change to my application?
- No, but you can create a new application.
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- Can I apply for my friend?
- You can assist your friend in completing the online application.
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- Who do I contact if I have a problem?
- If you have a problem you can call the Salvation Army Toy Shop line at (239) 963-2244.
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- I have children over 14, why can't I add them?
- The Salvation Army Christmas Cheer program is only for children who will be 14 years old or younger on December 25th.
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- What if I do not have the required documents?
- Unfortunately, to be eligible for the Christmas Cheer program, you must have the documents required.
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- What are acceptable proofs of age, address, or guardianship?
- For child's proof of age, only a birth certificate will be accepted. For proof of address, a government ID with your current address, or a piece of mail. For proof of guardianship, only court documentation will be accepted.
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- When do I pick up my food and gifts?
- There will not be a pick up this year. You will receive information on how to obtain your gifts.
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- Will I get the gifts I requested?
- The gifts you select are only preferences. The Salvation Army has no way of determining what gifts each child will receive.
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- What should I do if I cannot complete the application online?
- Call us at (239) 963-2244
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